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Privacy Policy
Information we may collect
When you use House Of Pokies Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the site, the services you use and the checks that may be required before certain activities can be completed.
Information we may handle can include account and contact details, such as your name, date of birth, residential information, username, contact details and login information. We may also collect information about your preferences, account activity, responsible gambling settings, customer service enquiries and communications with us.
For identity, age, financial crime and account security checks, we may request verification documents or information. This may include identity documents, proof of address, source-of-funds information or other details reasonably needed to verify an account and assess risk. You should only provide documents through approved website or support channels.
We may collect payment and transaction records, including deposits, withdrawals, bets, game activity, payment method details, transaction references and related account balances. We do not necessarily receive or store complete payment card details where payment processing is handled by a specialist payment provider.
We may also receive technical and usage information. This can include your IP address, browser type, operating system, device identifiers, language settings, general location information, pages visited, referral information, session details and website interactions. Cookies and similar technologies may be used to collect some of this information.
Information from other sources
In some circumstances, information may be received from service providers, payment providers, verification services, fraud prevention services, analytics providers or other parties involved in supporting the website. We may combine information from these sources with information connected to your account where this is necessary for security, compliance, support or the delivery of services.
How we use information
We use information for purposes connected with providing and managing online casino services. This includes creating and maintaining your account, processing account activity, supporting deposits and withdrawals, recording gameplay and transactions, responding to enquiries and helping you use the website.
- To register, authenticate and administer your player account.
- To verify your identity, age and eligibility where checks are required.
- To process payments, withdrawals and other account transactions.
- To detect, prevent and investigate fraud, money laundering, collusion, abuse, account takeover and other suspicious or unlawful activity.
- To protect the security, availability and integrity of the website, systems and player accounts.
- To provide customer support, resolve complaints and communicate about your account or transactions.
- To understand website performance and improve features, content, usability and security.
- To meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.
- To send service messages, security alerts and other communications needed to operate your account.
- To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
We may use automated tools to help identify unusual activity, security risks or potential breaches of our terms. These tools support operational and compliance processes, but additional review may be carried out where appropriate. We may limit, suspend or review account activity when necessary to protect players, the website or the wider payment and gaming environment.
Lawful handling and disclosure
We handle personal information only where there is a relevant business, contractual, security, legal or consent-based reason. Information may be disclosed to selected service providers that help operate the website, including payment, identity verification, fraud prevention, technology, hosting, analytics, customer support and professional service providers. These parties are expected to handle information securely and only for appropriate purposes.
Information may also be disclosed where reasonably necessary to comply with a legal requirement, respond to a valid request, protect rights or safety, investigate suspected wrongdoing, enforce applicable terms or support a business transfer. We do not sell personal information as a general business practice.
Cookies, security and retention
Cookies and similar technologies
House Of Pokies Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support secure login sessions, understand how pages are used and improve website performance. Some cookies are necessary for core features, while others may help with analytics, personalisation or marketing.
You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and you may need to enter preferences or login details again. Browser settings vary, so consult your browser's help information for instructions.
Security measures
We use reasonable technical, administrative and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. Measures may include access controls, secure connections, monitoring, authentication processes and restricted access to information. No online service can guarantee absolute security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
How long information is kept
We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, fraud prevention, financial records and service improvement. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Where service providers process information on our behalf, they may store or handle information in locations outside Australia. Appropriate safeguards and contractual or operational controls may be used where information is transferred or accessed across borders.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.
To exercise your data rights, or to ask a privacy question, contact support@houseofpokiescasino.wtf. Please explain your request clearly and include enough information for us to identify your account and understand what you are asking. We may need to verify your identity before providing information or making changes, so that personal information is not disclosed to the wrong person.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions.
- Correction: tell us which information is inaccurate, out of date or incomplete and provide the corrected details where possible.
- Deletion: ask for information to be deleted where it is no longer required or where deletion is otherwise available. Some information may need to be retained because of legal, security, dispute or compliance requirements.
- Marketing consent: withdraw consent to promotional communications by contacting support@houseofpokiescasino.wtf or by using an unsubscribe option included in a marketing message.
Withdrawing marketing consent will not normally affect essential service, security, transaction or account communications. You may still receive messages that are necessary to operate your account or meet legal and security requirements.
We aim to respond to privacy requests within a reasonable timeframe. The time and process may depend on the nature of the request, the information involved and any verification or legal checks required. If we cannot comply fully, we will generally explain the reason, subject to legal and security limitations.
Updates to this policy
We may update this Privacy Policy when our services, technology, privacy practices or legal obligations change. The updated version will be made available on this page, with the revision taking effect from the date shown or from publication where no separate date is provided. You should review this page periodically to stay informed about how information is handled.