Terms & Conditions

2. Accounts, identity and security

To use certain services, you may need to create and maintain an account. You must provide complete, current and accurate information during registration and whenever information changes. We may ask you to verify your identity, age, address, payment method or source of funds. Verification checks may be required before deposits, withdrawals or continued access can be completed.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from our failure to protect the account. If you believe that someone has accessed your account without permission, you must change your password and notify us through the available support channel as soon as possible. You must not share passwords, use another person’s account or create accounts on behalf of another person.

Only one account may be permitted for each player unless we expressly allow otherwise. Duplicate, linked or inaccurate accounts may be reviewed. If more than one account is identified, we may restrict, close or combine accounts where appropriate, subject to applicable law and any rights you may have. We may also suspend an account while checks are completed if we identify unusual activity, incorrect information, suspected fraud or a potential breach of these terms.

Suspension and closure

We may suspend, restrict or close an account where permitted by law, including where we reasonably believe that you have breached these terms, provided misleading information, used the website unlawfully, attempted to manipulate a game or payment process, or presented a risk to the security or integrity of the platform. We may also take action to meet responsible gambling, identity verification, anti-fraud or other legal obligations.

You may request account closure at any time. If your account is closed, you must not create or use another account without permission. Any unsettled bets, pending transactions or verification matters may need to be resolved before an account is fully closed. Any treatment of remaining funds will be handled in accordance with applicable law, these terms and the circumstances leading to the closure.

4. Responsible use, promotions and website rules

House Of Pokies Casino supports informed and responsible gambling. Gambling should remain an optional form of entertainment and should never be used to solve financial difficulties, recover losses or manage stress. You should set limits before playing, take regular breaks and stop if gambling is affecting your finances, relationships, work, study or wellbeing.

• Do not gamble with money needed for everyday expenses or financial commitments.
• Do not chase losses or increase stakes to try to recover previous losses.
• Do not gamble when affected by alcohol, drugs, fatigue or strong emotions.
• Use available deposit, time, loss or session controls where offered.
• Seek independent support if gambling no longer feels enjoyable or controlled.
• Request a break or account closure if you need time away from gambling.

Promotions, bonuses and competitions may be offered from time to time. Each offer is subject to its own conditions, eligibility rules, expiry dates, wagering or play requirements, contribution rules and withdrawal restrictions, where applicable. You should read those conditions before accepting an offer. We may withdraw or amend an offer where permitted, particularly where there is misuse, an administrative error or a legal or technical reason.

You must not misuse promotions by creating accounts, coordinating activity, using automated tools or taking actions designed to obtain an unfair advantage. We may withhold or cancel promotional benefits where we reasonably believe the relevant conditions have not been met. Any decision will be made subject to applicable law and the specific terms of the offer.

Prohibited website activity

• Attempting to bypass security, identity or location controls.
• Using bots, scripts, automated systems or software intended to interfere with the website.
• Introducing malware, harmful code or material that could damage the platform.
• Using the website to commit fraud, money laundering or another unlawful act.
• Copying, modifying, redistributing or commercially exploiting website content without permission.
• Harassing staff, other players or service providers, or submitting false or abusive information.

We aim to keep the website available and accurate, but access may occasionally be interrupted because of maintenance, updates, network problems, third-party services or events outside our reasonable control. We may change, suspend or remove features where necessary. Nothing in these terms excludes or limits any consumer guarantee, right or remedy that cannot lawfully be excluded or limited under Australian law.

Questions and complaints

If you have a question, believe there is an account or transaction error, or wish to make a complaint, please use the support or contact options displayed on the website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. We may ask for further details, identity confirmation or supporting documents. Complaints will be considered in a fair and reasonable manner, subject to applicable law and the information available.

These terms are intended to be read in a practical and fair way. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. Nothing in these terms creates a partnership, employment relationship or agency arrangement between you and House Of Pokies Casino. The current version published on the website is the version that applies to your use of the services.